Halfbrown

The Airborne Express courier came by the house this afternoon and picked up my laptop. I can’t say that I’m all together impressed with the level of service I’ve received so far; from Dell or from Airborne.

Maybe I’m being nit-picky, but my laptop was pretty expensive, and here’s what I noted in the ~1.3 minutes the guy was here:

• The truck was horribly dirty and the Airborne sign was almost indistinguishable,
• The driver was unkempt (terribly so… shoes, pants, shirt: all a mess),
• The driver didn’t seem to know exactly what he was doing,
• The driver didn’t have tape for the box, nor did he have a pre-printed label for the shipment,
• I was asked to throw away his garbage from the box,
• No paperwork other than the hand-written tracking number he gave me, and finally
• No explanation of what happens next or who to contact if something goes wrong.

Maybe it’s a little too much to ask for someone who is performing a service to look and act in a professional manner; that could just be my cranky/curmudgeonly ways. I think, however, that large companies like Airborne Express and Dell would want to have the highest level of professionalism displayed at all times since their employees are in constant contact with the public.